Frequently Asked Questions
Q: Does the price include set up and delivery?
A: Yes for local deliveries in Leander & Cedar Park TX, additional fees may apply for all other areas. Remember prices do not include sales tax.
Q: Does your staff accept tips?
A: Yes, our staff does accept tips. Tips are not required but, appreciated. There is no set amount but, a standard tip ranges from $10 and up based on how you feel the staff performed. There is a section on the contract to circle a tip amount or they can accept cash tips.
Q: Do you deliver to other cities?
A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q: Does the standard rental time include your set up time?
A: No. We arrive at least one hour prior to your use (or start time) to set up so you get the entire rental time to play.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up a day early.
Q: We´ve rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean when you get it. Sock-Hop.com/Hop N Party cleans and disinfects after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. Some parks also require that you purchase a moonwalk permit. If you want to set up at a park, you must verify power and permit requiremetns with the park. We rent generators at a resonable cost. We do charge a $50 park fee and will not deliver to park parties on Sundays.
Q: What payments do you take?
A: Credit Cards and company checks. We do not accept personal checks.
Q: What if we need to cancel?
A: The deposit is non-refundable but, is transferable to a new date.
Q: Do you require a deposit?
A: Yes all orders require a non-refundable deposit. If your order is $150 or less it is a $50 non-refundable deposit and anything over $150 is 25% of your total. If you reschedule due to weather you will be given a raincheck that is good for 1 year.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Still have a question? Call or Write: tracyh@sock-hop.com (512) 219-7368
A: Yes for local deliveries in Leander & Cedar Park TX, additional fees may apply for all other areas. Remember prices do not include sales tax.
Q: Does your staff accept tips?
A: Yes, our staff does accept tips. Tips are not required but, appreciated. There is no set amount but, a standard tip ranges from $10 and up based on how you feel the staff performed. There is a section on the contract to circle a tip amount or they can accept cash tips.
Q: Do you deliver to other cities?
A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q: Does the standard rental time include your set up time?
A: No. We arrive at least one hour prior to your use (or start time) to set up so you get the entire rental time to play.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up a day early.
Q: We´ve rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean when you get it. Sock-Hop.com/Hop N Party cleans and disinfects after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. Some parks also require that you purchase a moonwalk permit. If you want to set up at a park, you must verify power and permit requiremetns with the park. We rent generators at a resonable cost. We do charge a $50 park fee and will not deliver to park parties on Sundays.
Q: What payments do you take?
A: Credit Cards and company checks. We do not accept personal checks.
Q: What if we need to cancel?
A: The deposit is non-refundable but, is transferable to a new date.
Q: Do you require a deposit?
A: Yes all orders require a non-refundable deposit. If your order is $150 or less it is a $50 non-refundable deposit and anything over $150 is 25% of your total. If you reschedule due to weather you will be given a raincheck that is good for 1 year.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Still have a question? Call or Write: tracyh@sock-hop.com (512) 219-7368
